Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new and unused, in its original unopened packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jrcmodels.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jrcmodels.co.za.

Section 1: Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify, if required. 

Section 2: Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products and special orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Section 3: Cost of Returns
Any regular purchased items that you have requested to be returned and have been approved to be returned will carry a delivery charge payable by “you”; being the consumer.

Any items being returned as a warranty claim are subject to the conditions as laid out in the warranty policy. Please refer to section 4 under ‘Privacy Policy’. Shipping costs on such returns will be covered by us; JRC Models. Should the claim not be approved as a warranty claim you (the consumer) will be liable for the shipping costs.

Section 4: Warranties
JRC Models warrant all products to be free of defects at time of shipping. All products are subject to the manufacturer’s terms and warranties. Any defects will be sent to the official distributing agent for testing, should the test return that the product is defective, we will exchange the product, issue a store credit or refund. The manufacturer or its official distributing agent will at their sole discretion determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into thereafter.

Section 5: Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will issue a store credit which can be used to make a separate purchase for a new item(s).

Section 6: Refunds
The provision of goods and services by JRC Models is subject to availability.  In cases of unavailability, JRC Models will refund the client in full within 30 days.

With regards to Returns, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Section 7: Shopping Cart
Items placed in the Shopping Cart are not held for you. An order is not placed until you complete the checkout process. Items only remain in the Shopping Cart for a limited time, and may be removed from the Shopping Cart as stock status changes. This will be reflected once you click “Checkout.”